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How do I get a copy of my Holding Certificate?
If you are an Enova shareholder and need a copy of your shareholding certificate for any reason, you need to contact the share registry company, Automic. READ MORE
How do I buy Enova shares?
Enova's initial share offering is now closed, although occasionally individual shareholders put their shares up for sale. We are keeping a register of interested buyers and you can add your name to the list. READ MORE
What is Enova’s Centre of Excellence?
Enova is committed to instigating change and making sure the Australian energy industry evolves.READ MORE
How is Enova different?
The aim of Enova is to do things differently. Our goals are to: READ MORE
What energy plans do you have for business?
Enova Energy specialises in small business, because we are one ourselves. READ MORE
How does my energy plan work?
Each Enova Energy Plan is different. The terms, conditions and benefits of each plan are outlined in the Customer Agreement. READ MORE
Will I benefit from a battery?
No, you don’t need a solar battery, but it is the way of the future. A battery enables you store the solar energy your roof panels are producing, so you can use it on a rainy day.READ MORE
What kind of meter do I need?
As an Enova electricity customer you can have any meter. If you are an Enova solar customer, you can have either a gross metering system or a net metering system. READ MORE
I don’t have solar. Can I join Enova?
Yes. Enova has a range of options including green power and solar. READ MORE
Can I change my mind on switching?
If you’ve signed up and changed your mind, simply call us on 02 5622 1700. READ MORE
I already have solar panels, how do I switch to Enova?
It all depends on which company you're currently with. Call us on 02 5622 1700 and we’ll discuss the details.READ MORE
How many panels do I need?
This is one of the most common questions people ask. The answer is: every home and business is different. READ MORE
I have existing solar panels, can I add to them?
Solar technology is changing rapidly. READ MORE
Can I install solar myself?
Yes, in theory, but it’s not necessarily advisable for a few important reasons. Firstly, you need a certified electrician to wire the system to your fuse box. READ MORE
How does Solar Energy work?
The sun provides an endless stream of clean energy. When the sun shines on the solar panels on your roof, Direct Current (DC) electricity is created.READ MORE
What’s the difference between net and gross metering?
A gross meter measures the entire output of your system, combining the amount of solar energy you are consuming and the amount you’re exporting.  Gross metering applies when you export all of the electricity you generate to the grid. Net metering allows you to separate the energy you consume and the energy you export. READ MORE
How can I reduce my energy bill?
Everyone’s circumstances are different, but there are many ways you can reduce your bill, it just helps to know where you can curb your consumption. READ MORE
Paper bills and eBills
You have the choice of receiving a paper bill, delivered to your postal address or an eBill via emailREAD MORE
Why is my quarterly bill estimated?
Meters are read every three months by a company called Essential Energy. If for any reason, they cannot access your meter, your bill will be estimated. READ MORE
When was my meter read?
You'll find this on page two of your Energy Account, in the green section.READ MORE
How do I cancel my direct debit?
It is easy to cancel your direct debit payments. Contact us, and then contact your bank. READ MORE
Can I have more time to pay?
Yes, of course. Call us to discuss your situation. (02) 5622 1700.READ MORE
Can I pay more frequently?
Yes, if it helps you to male smaller, more frequent payments, we are happy to make arrangements for you to do that. Just call us on (02) 5622 1700. READ MORE
Why does my account show a negative amount owed?
If your Energy Account shows that you have a negative amount owing, it means your account is in credit.READ MORE
How can I pay my bill?
You can pay your Enova Energy account and your monthly installments in several different ways. The easiest and fastest way to pay is online, but there are other options too. READ MORE
Do I qualify for a concession or rebate?
If you are eligible for a concession, the discount will be deducted from your quarterly settlement bill. READ MORE
How is my monthly payment calculated?
The things you tell us about how you use electricity in your home and business, along with average consumption rates help us to determine – with a high degree of accuracy – how much energy your household is likely to use, and therefore your monthly instalment. READ MORE
How do monthly payments work?
In each three month period, you will pay two monthly instalments and an Energy Account.READ MORE
How frequently will I receive my bills?
You will receive an Enova Energy Account each quarter (every three months), after your meter has been read. You will make payments monthly.READ MORE
Why do I pay monthly?
Enova’s monthly payment plan is designed to help customers like you to manage your household budget. READ MORE
How long does it take to switch to Enova?
Before you can switch to Enova, your current energy retailer needs a final meter reading, and this also serves as the start of your supply from us. READ MORE
What do the GreenPower percentages mean?
The different percentages of GreenPower represent the percentage of your total electricity usage that will be sourced from accredited renewable sources. READ MORE
How does the pay on time discount work?
If you are eligible for a pay-on-time discount, it is applied and deducted on your quarterly bill. READ MORE
What is GreenPower?
When you purchase GreenPower, you are supporting the production of electricity from renewable sources that meet a strict set of environmental criteria.READ MORE
Moving house?
If you're a current Enova customer and you're moving house, your agreement will end with us. READ MORE
Home owner?
To find out more about switching over from your current supplier, contact us. If you are paying or are responsible for your electricity account, you can switch to Enova. View our range of Energy Plans. You may also be able to install solar - call us for more information. READ MORE
How does my Enova Plan work?
Each Enova Energy Plan is different. Terms, conditions and benefits are outlined in the Customer Agreement. Your plan’s terms, conditions and benefits are valid for 12 months. You can check the details of your plan here. READ MORE
Small Business Owner?
At Enova, we understand small business after all, we are one ourselves. READ MORE
What is Community Renewable 100?
It is an optional renewable extra you can choose in all Enova’s energy plans. It is energy ‘powered by the community”. READ MORE
Renting?
If you are responsible for the electricity account at your current address, you can switch to Enova. READ MORE
Why GreenPower?
By purchasing GreenPower you can be sure you are displacing your electricity usage with certified renewable energy that has zero net emissions.READ MORE
What is GreenPower?
GreenPower is a government accredited renewable energy program. Energy sourced from the sun, the wind, water and waste that is purchased by Enova Energy on your behalf.READ MORE
What if I am suffering financial difficulty or hardship?
If you find yourself having difficulty paying your electricity bill, then please contact us immediately. READ MORE
What area does Enova service?
Enova provides electricity and solar to most of New South Wales. To see if we service your area, use our postcode checker.READ MORE
Am I ‘locked in’ to a contract?
No. You can terminate your energy supply at anytime with no exit fees. READ MORE
What is Power of Choice?
Power of Choice is a package of reforms to the National Electricity Market (NEM) designed to give consumers more options and control of the way in which they use and manage their electricity expenditure. The reforms are effective from December 1, 2017. You can read more about Power of Choice here.READ MORE
How is a concession applied to my account?
If you are eligible for a concession, the amount of the concession will be deducted from your quarterly settlement bill. READ MORE
Can I change my energy plan?
Yes, you can change your Energy Plan. READ MORE
How does GreenPower work?
GreenPower is government accredited renewable energy sourced from the sun, the wind, water and waste.READ MORE
What if I move?
If you move, your agreement with us, including your current Enova Energy Plan will end. READ MORE
What is Enova’s Renewable Development Initiative (RDI) Fund?
An initiative that aims to make it easier for our community to access the infrastructure required to produce renewable energy, and create a pathway to transition more customers to community generated clean energy supply.READ MORE
What is Time of Use (TOU)?
Time of Use is a tariff where the electricity costs differ depending on the time of day it is used.READ MORE
What is a ‘Controlled Load’ tariff?
‘Controlled Load 1’ and ‘Controlled Load 2’ are tariffs that apply to specific appliances that are permanently wired back to the meter such as hot water heaters or swimming pool pumps.READ MORE
What is a feed-in tariff?
Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. READ MORE
How does the Renewable Development Initiative work?
Funds generated by the RDI are pooled together and will used to develop and identify renewable generation projects that we can invest in so that we can increase renewable generation, and therefore availability in the community.READ MORE
How can I tell what kind of meter I have?
You can't tell what type of meter you have (gross, net or smart meter) just by looking at it. But you can call us. READ MORE
Analog, gross and digital meters – what’s the difference?
Analog meters are the original meters used by electricity companies to measured electricity usage. These meters are being replaced by more modern electronic meters which have a digital display.READ MORE
Will energy prices increase in July 2017 ?
Yes. All of the energy retailers will be increasing prices as of July 2017, primarily in response to rising wholesale prices, which they have been protecting consumers from for as long as possible. READ MORE
What is an ASP?
An ASP electrician is an Accredited Service Provider. You need an Level 2 ASP electrician to make changes to your meter. READ MORE
Who is the energy market operator?
The energy Market in Australia is regulated by an organisation called AEMO. AEMO's vision is to deliver energy security for all Australians.READ MORE
What happens when my energy plan ends?
Each Enova Energy plan last for 12 months. As you’re coming to the end of your plan, one our Energy Consultants will contact you.READ MORE
If I am not paying by direct debit, how will I know when to pay?
We'll send you a reminder! Reminders will be sent about a week before the payment is due.READ MORE
Why does my bill show a negative amount owing?
If your electricity bill shows that you have a negative amount owing, it means your account is in credit. READ MORE

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Please open, download and review your detailed energy contract. Please call us on 02 5622 1700 if you have any questions or review some of our FAQ’s here.

Market Retail Contract	Enova Energy Market Retail Contract Aug. 2017
Standard Retail Contract	enova-energy-standard-retail-contract

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