General info

How does GreenPower work?

GreenPower

GreenPower is government accredited renewable energy sourced from the sun, the wind, water and waste.

When you purchase one of our 20%, 50% or 100% GreenPower products this commits us to purchasing that amount of electricity from the 150 accredited renewable energy generators across Australia, and adding it to the electricity grid on your behalf to offset your electricity use. The government managed GreenPower Program runs a robust and independent auditing process of our GreenPower sales each year to make sure this is the case. These audits are publicly available on the GreenPower website.

Read more about GreenPower in our article: What is the GreenPower program? 

or visit www.greenpower.gov.au or check out the GreenPower Facebook page

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What is Enova's Centre of Excellence?

Enova is committed to instigating change and making sure the Australian energy industry evolves.  We are dedicated to unearthing good ideas, encouraging  ingenuity, harnessing  appropriate technologies, and increasing our knowledge about GreenPower, for the benefit of the whole community. We can he see ourselves as a conduit of information from here and overseas, that benefit us all on our quest towards a renewable energy future.

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How is Enova different?

The aim of Enova is to do things differently. Enova brings a new business model to the energy industry – community-owned.  This business model brings exciting possibilities to the sector, particularly in the way we generate and distribute solar and other renewable energy. We encourage and facilitate the development of community-based renewable energy projects, as well as purchase the power created by these initiatives.

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How can I reduce my energy bill?

Everyone’s circumstances are different, but there are many ways you can reduce your bill, it just helps to know where you can curb your consumption. Our Enova Energy coaches offer a free service to help you understand where you can make energy savings. Finding the right energy plan also helps!

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How long does it take to switch to Enova?

Before you can switch to Enova, your current energy retailer needs a final meter reading, and this also serves as the start of your supply from us. This is done by Essential Energy and can take anywhere between two weeks and three months.
You are welcome to contact us at any time to check the status of your transfer.

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What do the GreenPower percentages mean?

The different percentages of GreenPower represent the percentage of your total electricity usage that will be sourced from accredited renewable sources.

When you purchase one of Enova’s 20%, 50% or 100% GreenPower products this commits us to purchasing that amount of electricity from the 150 accredited renewable energy generators across Australia, and adding it to the electricity grid on your behalf to offset your electricity use.

The government managed GreenPower Program runs a robust and independent auditing process of our GreenPower sales each year to make sure this is the case. These audits are publicly available on the GreenPower website.

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What is GreenPower?

When you purchase GreenPower, you are supporting the production of electricity from renewable sources that meet a strict set of environmental criteria.

GreenPower is renewable energy sourced from the sun, the wind, water and waste.

Companies generate electricity at a range of sites across Australia and supply the electricity to a central power grid.

Our homes and businesses are connected to this grid in order to access electricity.

Traditionally, electricity on the central grid comes from generators that burn coal. Only a small amount (about 8% per cent) comes from renewable sources such as sun, wind, water and biomass waste.

Energy suppliers, such as Enova, who sell accredited GreenPower products, buy electricity generated from Australian accredited renewable energy generators on your behalf and feed it into the National Electricity Grid.

GreenPower

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Moving house?

If you’re a current Enova customer and you’re moving house, your agreement will end with us. But if we are able to supply the area you’re moving to, then we’ll be happy offer you a new Enova Energy Plan at your new address. 

If you’re not yet an Enova customer and you’d like to be, then contact us.

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Home owner?

To find out more about switching over from your current supplier, contact us.  View our range of Energy Plans.   You may also be able to install solar – call us for more information.

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Renting?

If you are responsible for the electricity account at your current address, you can switch to Enova. You can become an enova customer online, or over the phone. View our Energy Plans >

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Why GreenPower?

By purchasing GreenPower you can be sure you are displacing your electricity usage with certified renewable energy that has zero net emissions. greenpower

As well as reducing your impact on the environment, by becoming part of the GreenPower community, customers like you are helping to support Australia’s renewable energy sector. By purchasing GreenPower you are displacing your electricity usage with certified renewable energy that has zero net emissions. GreenPower businesses and households have reduced the emissions caused by electricity generation in Australia by 9.7 million tonnes. That’s the equivalent of taking more than 2.9 million cars off the road for a full year! Importantly, this renewable energy is additional to the amount of renewable energy already in the grid as mandated by government requirements – such as the Australian Renewable Energy Target (RET).

Read More >

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What if I move?

If you move, your agreement with us, including your current Enova Energy Plan will end.
If we are able to supply the area you’re moving to, then we’ll be happy offer you a new Enova Energy Plan at your new home.

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Plans and Billing

What energy plans do you have for business?

Enova Energy specialises in small business because we are one ourselves.  To begin with our offer for businesses has an attractive discount without a lock-in contract. You can view our business offers here.

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How does my energy plan work?

Your plan’s terms, conditions and benefits are valid for 12 months, but there are no ‘lock in’ clauses. You are free to change your plan at any time.

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Can I change my mind on switching?

There is a ten day cooling off period. But aside from that, we don’t lock customers into contracts. You can leave at any time.

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How can I reduce my energy bill?

Everyone’s circumstances are different, but there are many ways you can reduce your bill, it just helps to know where you can curb your consumption. Our Enova Energy coaches offer a free service to help you understand where you can make energy savings. Finding the right energy plan also helps!

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Paper bills and eBills

We’re encouraging our customers to receive eBills because they’re better for the environment, but if you’re not able to receive your bill via email then we are happy to make alternative arrangements with you. There is a small fee, $1.50 per bill for paper bills.

When you give us an email address to receive your eBill then make sure it’s a personal address that you’re likely to keep for some time. Remember, we’ll use this email to communicate with you, not just about your bill, but to notify you of special offers as well as any important changes to your plan or our service.  You can update your email address with us at any time.

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Why is my quarterly bill estimated?

Meters are read every three months by a company called Essential Energy. If for any reason, they cannot access your meter, your bill will be estimated. Essential Energy requires safe and easy access to your meter in order to get an actual meter reading. If this is not possible, they will provide us with an estimated reading based on information they have about historical consumption at the address. Rest assured, that any necessary adjustments will be made when an actual meter is read.

If you have a dog, a locked gate, a locked meter box or something that restricts access to the meter, these can affect Essential Energy’s safe access to conduct a reading. If this happens to you, just be aware of your next scheduled meter read date (three months from the date of the last one) and ensure appropriate access for Essential Energy staff around that date time.

 

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Can I have more time to pay?

We will aim to do all we can to help in your financial situation. Read our hardship policy here.

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Why does my account show a negative amount owed?

There could be a number of reasons for that your account is in credit, including:

  • your quarterly usage being less than the amount you have paid, or
  • surplus electricity generated by your solar panels, or
  • you may have received a credit adjustment or rebate from us.

The credit amount will be carried over to your next bill.

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How can I pay my bill?

You can pay your bills via several channels:

  • On-line
  • BPay from your bank account
  • In person – at any Westpac branch
  • Over the phone – call (02) 5622 1700
  • By mail using cheque
  • By Direct Debit – simply fill out the form in your welcome pack.
  • Click this link for full details and options

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How is my monthly instalment calculated?

The things  you tell us about how you use electricity in your home and business, along with average consumption rates help us to determine – with a high degree of accuracy – how much energy your household is likely to use, and therefore your monthly instalment.  We’ll look at your historical consumption to estimate the monthly instalment for your household or business.

If we don’t have this information at the time of signing up (for example when you’re signing up on line), we’ll ask you for some information about your household –like where you live, the number of people in your household and whether you have a solar panels.

Your answers will help estimate how much electricity your household is likely to use. An estimate for the monthly instalment is calculated by applying the Anytime peak only prices to your estimated electricity consumption, with any features or other discounts in your chosen Energy Plan also applied.

Read More > 

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How do monthly payments work?

In each three month period, you will pay two monthly instalments and an Energy Account.

In your first month as an Enova customer, you will pay the monthly instalment amount as agreed at the start of your plan.

In your second month, you will also pay this same amount.

In month three, you will receive your quarterly electricity bill. This is based on your actual usage from a meter reading. 

The charges, or what you have to pay at this time, is the total amount for the full three months usage, minus the two instalments that you have already paid, plus any other ancillary fees, like credit card or late fees.

These are all clearly outlined on your Enova Energy Account, but if you have any questions, please contact us.

Read More > 

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How frequently will I receive my bills?

The monthly payments (instalments) you make during the quarter will be deducted from the total of your bill and you will only need to pay the remaining balance at the end of each quarter. This means you will avoid bill shock! Monthly payments are a great way to keep on top of your finances.

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Why do I pay monthly?

Smaller monthly instalments are designed so you don’t get ‘bill shock’ at the end of the quarter.

Secondly, monthly payments help us to better manage Enova’s cash flow. As a small community-based organisation simple financial strategies such as this help us to better manage our income and expenditure.

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How does the pay on time discount work?

To be eligible for the pay on time discount, you need to ensure that you have made all of your monthly instalment payments on time too. Your actual usage for the quarter (assuming your meter is read) is known when you receive the quarterly bill. We calculate charges for the whole quarter based on this, and then deduct the pay-on-time discount (and payments you have made during the quarter). Discounts are calculated and applied before GST. 

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Moving house?

If you’re a current Enova customer and you’re moving house, your agreement will end with us. But if we are able to supply the area you’re moving to, then we’ll be happy offer you a new Enova Energy Plan at your new address. 

If you’re not yet an Enova customer and you’d like to be, then contact us.

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How does my Enova Plan work?

Terms, conditions and benefits of each Enova Plan are outlined in the Customer Agreement. Your plan’s terms, conditions and benefits are valid for 12 months. You can check the details of your particular plan here.

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Small Business Owner?

At Enova, we understand small business after all, we are one ourselves.
We know you’re time-poor – so we’ve made switching easy.
We know you need cash flow certainty – so we have a range of pricing and billing options.
You’re local. So are we. By doing business together and by supporting each other, we can help to create a stronger community through the creation of local jobs and by investing our profits back into the region. Our partnership can make a difference.

Don’t forget, that solar will can help you to cut energy overhead costs.

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What happens when my energy plan ends?

Each Enova Energy plan last for 12 months. As you’re coming to the end of your plan, one of our Energy Consultants will contact you. From time to time your needs may change and we also update the energy plans that are available. If for any reason we cannot get hold of you prior to your plan expiring, we will select a plan that is either the same, or as similar as possible, to your existing plan.

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Am I 'locked in' to a contract?

No. You can terminate your energy supply at anytime with no exit fees. You can terminate at any time. But before you terminate, have a look at our full range of Energy Plans to see if there’s one that better suits your needs. We’d be more than happy to change you over.

If you have any feedback that you’d like to give us about your Enova experience, send it here. 

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Can I change my energy plan?

Yes, you can change your Energy Plan. We recognise that life is unpredictable, people move around and circumstances may change. Just let us know when something occurs, so we can help you find the Enova Energy Plan that’s right for you, if we supply at your new address.

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FIT What’s happening with the Government Solar Bonus Scheme?

The Solar Bonus Scheme ended on 31 December 2016.  Enova is currently offering the best Feed-In Tariff in the market – 12c per kWh for the solar you generate. For more information about the scheme before its closure as well as meter options,  you can view our news post

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How is a concession applied to my account?

If you are eligible for a concession, the amount of the concession will be deducted from your quarterly settlement bill.

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If I am not paying by direct debit, how will I know when to pay?

Monthly instalment payments are usually due around the same date every month (unless it is a weekend or public holiday, in which case it is due the next business day).

We’ll send you a reminder. Reminders will be sent about a week before the payment is due.

Please remember that you must pay all instalments on time to receive your pay-on-time discount.

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What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 12c feed-in tariff. All information is detailed in your Enova Energy Plan.

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Why does my bill show a negative amount owing?

There could be a number of reasons for this, including your quarterly usage being less than the amount you have already paid, or surplus electricity generated by your solar panels, or you may have received a credit adjustment or rebate from us. The credit amount will be carried over to your next bill. If you have any questions, simply get in touch with one of our Enova Energy Consultants by telephone 02 5677 1200.

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Electricity

How does GreenPower work?

GreenPower

GreenPower is government accredited renewable energy sourced from the sun, the wind, water and waste.

When you purchase one of our 20%, 50% or 100% GreenPower products this commits us to purchasing that amount of electricity from the 150 accredited renewable energy generators across Australia, and adding it to the electricity grid on your behalf to offset your electricity use. The government managed GreenPower Program runs a robust and independent auditing process of our GreenPower sales each year to make sure this is the case. These audits are publicly available on the GreenPower website.

Read more about GreenPower in our article: What is the GreenPower program? 

or visit www.greenpower.gov.au or check out the GreenPower Facebook page

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What energy plans do you have for business?

Enova Energy specialises in small business because we are one ourselves.  To begin with our offer for businesses has an attractive discount without a lock-in contract. You can view our business offers here.

Click here to copy link

How does my energy plan work?

Your plan’s terms, conditions and benefits are valid for 12 months, but there are no ‘lock in’ clauses. You are free to change your plan at any time.

Click here to copy link

How can I reduce my energy bill?

Everyone’s circumstances are different, but there are many ways you can reduce your bill, it just helps to know where you can curb your consumption. Our Enova Energy coaches offer a free service to help you understand where you can make energy savings. Finding the right energy plan also helps!

Click here to copy link

How long does it take to switch to Enova?

Before you can switch to Enova, your current energy retailer needs a final meter reading, and this also serves as the start of your supply from us. This is done by Essential Energy and can take anywhere between two weeks and three months.
You are welcome to contact us at any time to check the status of your transfer.

Click here to copy link

What do the GreenPower percentages mean?

The different percentages of GreenPower represent the percentage of your total electricity usage that will be sourced from accredited renewable sources.

When you purchase one of Enova’s 20%, 50% or 100% GreenPower products this commits us to purchasing that amount of electricity from the 150 accredited renewable energy generators across Australia, and adding it to the electricity grid on your behalf to offset your electricity use.

The government managed GreenPower Program runs a robust and independent auditing process of our GreenPower sales each year to make sure this is the case. These audits are publicly available on the GreenPower website.

Click here to copy link

What is GreenPower?

When you purchase GreenPower, you are supporting the production of electricity from renewable sources that meet a strict set of environmental criteria.

GreenPower is renewable energy sourced from the sun, the wind, water and waste.

Companies generate electricity at a range of sites across Australia and supply the electricity to a central power grid.

Our homes and businesses are connected to this grid in order to access electricity.

Traditionally, electricity on the central grid comes from generators that burn coal. Only a small amount (about 8% per cent) comes from renewable sources such as sun, wind, water and biomass waste.

Energy suppliers, such as Enova, who sell accredited GreenPower products, buy electricity generated from Australian accredited renewable energy generators on your behalf and feed it into the National Electricity Grid.

GreenPower

Click here to copy link

Small Business Owner?

At Enova, we understand small business after all, we are one ourselves.
We know you’re time-poor – so we’ve made switching easy.
We know you need cash flow certainty – so we have a range of pricing and billing options.
You’re local. So are we. By doing business together and by supporting each other, we can help to create a stronger community through the creation of local jobs and by investing our profits back into the region. Our partnership can make a difference.

Don’t forget, that solar will can help you to cut energy overhead costs.

Click here to copy link

Renting?

If you are responsible for the electricity account at your current address, you can switch to Enova. You can become an enova customer online, or over the phone. View our Energy Plans >

Click here to copy link

What happens when my energy plan ends?

Each Enova Energy plan last for 12 months. As you’re coming to the end of your plan, one of our Energy Consultants will contact you. From time to time your needs may change and we also update the energy plans that are available. If for any reason we cannot get hold of you prior to your plan expiring, we will select a plan that is either the same, or as similar as possible, to your existing plan.

Click here to copy link

Why GreenPower?

By purchasing GreenPower you can be sure you are displacing your electricity usage with certified renewable energy that has zero net emissions. greenpower

As well as reducing your impact on the environment, by becoming part of the GreenPower community, customers like you are helping to support Australia’s renewable energy sector. By purchasing GreenPower you are displacing your electricity usage with certified renewable energy that has zero net emissions. GreenPower businesses and households have reduced the emissions caused by electricity generation in Australia by 9.7 million tonnes. That’s the equivalent of taking more than 2.9 million cars off the road for a full year! Importantly, this renewable energy is additional to the amount of renewable energy already in the grid as mandated by government requirements – such as the Australian Renewable Energy Target (RET).

Read More >

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Can I change my energy plan?

Yes, you can change your Energy Plan. We recognise that life is unpredictable, people move around and circumstances may change. Just let us know when something occurs, so we can help you find the Enova Energy Plan that’s right for you, if we supply at your new address.

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FIT What’s happening with the Government Solar Bonus Scheme?

The Solar Bonus Scheme ended on 31 December 2016.  Enova is currently offering the best Feed-In Tariff in the market – 12c per kWh for the solar you generate. For more information about the scheme before its closure as well as meter options,  you can view our news post

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What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 12c feed-in tariff. All information is detailed in your Enova Energy Plan.

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Solar

Will I benefit from a battery?

No, you don’t need a solar battery, but it is the way of the future.

A battery enables you store the solar energy your roof panels are producing, so you can use it on a rainy day. A battery can also make you completely self-sufficient, providing enough energy for you to get ‘off-the-grid’. Batteries are expensive, but this is one area of solar technology that’s changing rapidly and prices will eventually come down.

Off-grid installations are being used in our area and they are increasingly more financially viable in instances where the cost of installing a new grid connection is prohibitively high. Enova partners with off grid experts who are very experienced in the custom design of off grid systems to give you the very best technical advice if this is what you want to achieve.

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What kind of meter do I need?

As an Enova electricity customer you can have any meter. If you are an Enova solar customer, you can have either a gross metering system or a net metering system. 

Depending on what you want from your solar panel system, your meter options vary.

For more information, read our post

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How many panels do I need?  

This is one of the most common questions people ask. The answer is: every home and business is different.  There’s also a range of factors to consider.  Use our Solar Calculator to help you determine what you need.  

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I have existing solar panels, can I add to them?  

Solar technology is changing rapidly. With this in mind, there are no guarantees that new solar panels will be compatible with older panels. This applies to inverters and batteries too.  Talk to our team to get advice about the right equipment for your needs. 02 5622 1700 

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Can I install solar myself?  

Yes, in theory, but it’s not necessarily advisable for a few important reasons. Firstly, you need a certified electrician to wire the system to your fuse box. 

Secondly, there’s also the consideration that some types of roofs, such as metal, tile, and some commercial structures will require special mounting frames which can make the job more complex. And thirdly, you might run the risk of voiding any of the warranties if you don’t use a qualified installer. But the bottom line is that your solar just won’t work properly if it’s not installed correctly –you might have invested in the top-of-the-range equipment, but you won’t see the benefits if it’s not installed properly. 

 

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How does Solar Energy work?  

The sun provides an endless stream of clean energy. When the sun shines on the solar panels on your roof, Direct Current (DC) electricity is created.  DC travels to the system inverter where it is changed from DC to AC (Alternating Current) which is the kind of current that’s needed for your home. This AC travels to the circuit breaker panel (also known as the fuse box) in your home and powers all of your appliances – anything that’s plugged in.  

 If your solar panels are generating more electricity than you’re using, then the extra energy is pumped to the grid and made available to other users.   

When this happens you will be paid a feed-in tariff. To view Enova’s Solar Plans, click here

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What's the difference between net and gross metering?

A gross meter measures the entire output of your system, combining the amount of solar energy you are consuming and the amount you’re exporting.  Gross metering applies when you export all of the electricity you generate to the grid. Net metering allows you to separate the energy you consume and the energy you export.

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Small Business Owner?

At Enova, we understand small business after all, we are one ourselves.
We know you’re time-poor – so we’ve made switching easy.
We know you need cash flow certainty – so we have a range of pricing and billing options.
You’re local. So are we. By doing business together and by supporting each other, we can help to create a stronger community through the creation of local jobs and by investing our profits back into the region. Our partnership can make a difference.

Don’t forget, that solar will can help you to cut energy overhead costs.

Click here to copy link

FIT What’s happening with the Government Solar Bonus Scheme?

The Solar Bonus Scheme ended on 31 December 2016.  Enova is currently offering the best Feed-In Tariff in the market – 12c per kWh for the solar you generate. For more information about the scheme before its closure as well as meter options,  you can view our news post

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