Why is my quarterly bill estimated?

Meters are read every three months by a company called Essential Energy. If for any reason, they cannot access your meter, your bill will be estimated. Essential Energy requires safe and easy access to your meter in order to get an actual meter reading. If this is not possible, they will provide us with an estimated reading based on information they have about historical consumption at the address. Rest assured, that any necessary adjustments will be made when an actual meter is read.

If you have a dog, a locked gate, a locked meter box or something that restricts access to the meter, these can affect Essential Energy’s safe access to conduct a reading. If this happens to you, just be aware of your next scheduled meter read date (three months from the date of the last one) and ensure appropriate access for Essential Energy staff around that date time.