How does the Renewable Development Initiative work?

Funds generated by the RDI are pooled together and will used to develop and identify renewable generation projects that we can invest in so that we can increase renewable generation, and therefore availability in the community. Read more

What is Community Renewable 100?

It is an optional renewable extra you can choose to add to all Enova’s energy plans. It is energy ‘powered by the community”. 100% of a customer’s electricity purchased is matched with renewable electricity sourced from Enova customers with rooftop solar and small to medium solar farms. Read more

What is GreenPower?

GreenPower is a government accredited renewable energy program. Energy sourced from the sun, the wind, water and waste that is purchased by Enova Energy on your behalf. Read more

Will energy prices increase in July 2017 ?

Yes. Most of the energy retailers will be increasing prices as of July 2017, primarily in response to rising wholesale prices, which they have been protecting consumers from for as long as possible. However, there are a number of issues around the pricing of energy, which we have written about in detail in a series of articles here on our website.

Who is the energy market operator?

The energy Market in Australia is run by an organisation called The Australian Energy Market Operator (AEMO).

AEMO’s vision is to deliver energy security for all Australians. (AEMO) is responsible for operating Australia’s largest gas and electricity markets and power systems, including the:

  • National Electricity Market (NEM), the interconnected power system in Australia’s eastern and south-eastern seaboard
  • Wholesale Electricity Market (WEM) and power system in Western Australia.
  • Victorian Declared Wholesale Gas Market (DWGM) and the Victorian gas transmission system.
  • Wholesale gas Short Term Trading Market hubs in Adelaide, Sydney and Brisbane.
  • Retail Gas Markets in Victoria, Queensland, South Australia, Western Australia and New South Wales and Australia Capital Territory.
  • Wallumbilla and Moomba Gas Supply Hub in Queensland and South Australia.
  • Natural Gas Services Bulletin Board.
  • Western Australia Gas Bulletin Board.

As Australia’s independent energy markets and power systems operator, AEMO provides critical planning, forecasting and power systems information, security advice, and services to our stakeholders.

Can I be an Enova Customer?

To see if we service your area, use our postcode check.

What is an ASP?

An ASP electrician is an Accredited Service Provider. You need an Level 2 ASP electrician to make changes to your meter.
Here is a list of ASPs in New South Wales.

What is a ‘Controlled Load’ tariff?

‘Controlled Load 1’ and ‘Controlled Load 2’ are tariffs that apply to specific appliances that are permanently wired back to the meter such as hot water heaters or swimming pool pumps. Supply for a controlled load is only available at certain hours during the day, usually late at night. The difference between Controlled Load 1 and 2 is the hours for which supply is available and the price paid. This is determined by the network company.

For more detailed information see our Energy Price Fact Sheets.

What is Time of Use (TOU)?

 

Time of Use is a tariff where the electricity costs differ depending on the time of day it is used. There are three different price periods:

‘Peak’ period electricity costs the most. Peak rates apply during the morning sand evenings on week days days.

‘Off-peak’ electricity is the cheapest. Off-peak rates usually apply late at night through to early morning week days and all day Saturday and Sunday.

‘Shoulder’ period electricity applies between peak and off-peak periods, e.g. late morning to late afternoon.  At this point in time the shoulder rate is the same as the peak rate, but this may change from July 2017.

Customers with solar panels or those that have installed a smart meter can take advantage of ToU because the meters record consumption in different time periods.

For more detailed information see our Energy Price Fact Sheets.

What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 16c feed-in tariff. All information is detailed in your Enova Energy Plan.