How will I know if my energy rate changes?

In New South Wales, most energy retailers tend to introduce price changes at the start of the financial year (1 July). But they can change prices at any time, depending on what’s written in your contract. When a retailer changes prices, it must notify all customers at least 10 days prior to the date that the price change becomes effective. The notice must be published on the retailer’s website and the local newspaper. Read More >

Will energy prices increase in July 2017 ?

Yes. Most of the energy retailers will be increasing prices as of July 2017, primarily in response to rising wholesale prices, which they have been protecting consumers from for as long as possible. However, there are a number of issues around the pricing of energy, which we have written about in detail in a series of articles here on our website.

Who is the energy market operator?

The energy Market in Australia is run by an organisation called The Australian Energy Market Operator (AEMO).

AEMO’s vision is to deliver energy security for all Australians. (AEMO) is responsible for operating Australia’s largest gas and electricity markets and power systems, including the:

  • National Electricity Market (NEM), the interconnected power system in Australia’s eastern and south-eastern seaboard
  • Wholesale Electricity Market (WEM) and power system in Western Australia.
  • Victorian Declared Wholesale Gas Market (DWGM) and the Victorian gas transmission system.
  • Wholesale gas Short Term Trading Market hubs in Adelaide, Sydney and Brisbane.
  • Retail Gas Markets in Victoria, Queensland, South Australia, Western Australia and New South Wales and Australia Capital Territory.
  • Wallumbilla and Moomba Gas Supply Hub in Queensland and South Australia.
  • Natural Gas Services Bulletin Board.
  • Western Australia Gas Bulletin Board.

As Australia’s independent energy markets and power systems operator, AEMO provides critical planning, forecasting and power systems information, security advice, and services to our stakeholders.

What area does Enova service?

We service most of New South Wales. To see if we service your area, use our postcode checker.

 

Can I be an Enova Customer?

To see if we service your area, use our postcode check.

What is an ASP?

An ASP electrician is an Accredited Service Provider. You need an Level 2 ASP electrician to make changes to your meter.
Here is a list of ASPs in New South Wales.

What is a ‘Controlled Load’ tariff?

‘Controlled Load 1’ and ‘Controlled Load 2’ are tariffs that apply to specific appliances that are permanently wired back to the meter such as hot water heaters or swimming pool pumps. Supply for a controlled load is only available at certain hours during the day, usually late at night. The difference between Controlled Load 1 and 2 is the hours for which supply is available and the price paid. This is determined by the network company.

For more detailed information see our Energy Price Fact Sheets.

What is Time of Use (TOU)?

 

Time of Use is a tariff where the electricity costs differ depending on the time of day it is used. There are three different price periods:

‘Peak’ period electricity costs the most. Peak rates apply during the morning sand evenings on week days days.

‘Off-peak’ electricity is the cheapest. Off-peak rates usually apply late at night through to early morning week days and all day Saturday and Sunday.

‘Shoulder’ period electricity applies between peak and off-peak periods, e.g. late morning to late afternoon.  At this point in time the shoulder rate is the same as the peak rate, but this may change from July 2017.

Customers with solar panels or those that have installed a smart meter can take advantage of ToU because the meters record consumption in different time periods.

For more detailed information see our Energy Price Fact Sheets.

What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 12c feed-in tariff. All information is detailed in your Enova Energy Plan.

How does GreenPower work?

GreenPower

GreenPower is government accredited renewable energy sourced from the sun, the wind, water and waste.

When you purchase one of our 20%, 50% or 100% GreenPower products this commits us to purchasing that amount of electricity from the 150 accredited renewable energy generators across Australia, and adding it to the electricity grid on your behalf to offset your electricity use. The government managed GreenPower Program runs a robust and independent auditing process of our GreenPower sales each year to make sure this is the case. These audits are publicly available on the GreenPower website.

Read more about GreenPower in our article: What is the GreenPower program? 

or visit www.greenpower.gov.au or check out the GreenPower Facebook page