What is Power of Choice?

Power of Choice is a package of reforms to the National Electricity Market (NEM) designed to give consumers more options and control of the way in which they use and manage their electricity expenditure. The reforms are effective from December 1, 2017. You can read more about Power of Choice here.

How does the Renewable Development Initiative work?

Funds generated by the RDI are pooled together and will used to develop and identify renewable generation projects that we can invest in so that we can increase renewable generation, and therefore availability in the community. Read more

What is Enova’s Renewable Development Initiative (RDI) Fund?

An initiative that aims to make it easier for our community to access the infrastructure required to produce renewable energy, and create a pathway to transition more customers to community generated clean energy supply. Read More

What is Community Renewable 100?

It is an optional renewable extra you can choose to add to all Enova’s energy plans. It is energy ‘powered by the community”. 100% of a customer’s electricity purchased is matched with renewable electricity sourced from Enova customers with rooftop solar and small to medium solar farms. Read more

What is GreenPower?

GreenPower is a government accredited renewable energy program. Energy sourced from the sun, the wind, water and waste that is purchased by Enova Energy on your behalf. Read more

What if I am suffering financial difficulty or hardship?

If you find yourself having difficulty paying your electricity bill, then please contact us immediately. We want to keep you connected and there are a number of options available. For more information, access our hardship policy and other important information here.

Will energy prices increase in July 2017 ?

Yes. Most of the energy retailers will be increasing prices as of July 2017, primarily in response to rising wholesale prices, which they have been protecting consumers from for as long as possible. However, there are a number of issues around the pricing of energy, which we have written about in detail in a series of articles here on our website.

How can I tell what kind of meter I have?

You can’t always tell whether or not you have a smart meter or a gross meter just by looking at it.  But you can call us. The Enova Team can check for you – we have access to information that will tell us whether you have a gross meter, net meter or smart meter, so call us, and please have your NMI (National Meter Identification) number, which is on your energy bill, handy. At Enova it doesn’t matter what kind of meter you have, unless you want to sign up to our Solar Plus plan, then you need a net meter.

Who is the energy market operator?

The energy Market in Australia is run by an organisation called The Australian Energy Market Operator (AEMO).

AEMO’s vision is to deliver energy security for all Australians. (AEMO) is responsible for operating Australia’s largest gas and electricity markets and power systems, including the:

  • National Electricity Market (NEM), the interconnected power system in Australia’s eastern and south-eastern seaboard
  • Wholesale Electricity Market (WEM) and power system in Western Australia.
  • Victorian Declared Wholesale Gas Market (DWGM) and the Victorian gas transmission system.
  • Wholesale gas Short Term Trading Market hubs in Adelaide, Sydney and Brisbane.
  • Retail Gas Markets in Victoria, Queensland, South Australia, Western Australia and New South Wales and Australia Capital Territory.
  • Wallumbilla and Moomba Gas Supply Hub in Queensland and South Australia.
  • Natural Gas Services Bulletin Board.
  • Western Australia Gas Bulletin Board.

As Australia’s independent energy markets and power systems operator, AEMO provides critical planning, forecasting and power systems information, security advice, and services to our stakeholders.

Analog, gross and digital meters – what’s the difference?

Analog meters are the original meters used by electricity companies to measured electricity usage. These meters are being replaced by more modern electronic meters which have a digital display. People often confuse digital meters with smart meters, but smart meters are more advanced than digital meters – they can be read remotely (replacing the need for a meter reader to come to your property and manually read your meter). Smart meters also measure electricity consumption at 30 minute intervals, which better helps you to understand your usage via a connection to your home computer or smart phone. You can also utilise Time of Use (TOU) tariffs if you have a basic electronic meter or a smart meter.

Gross Meter vs Net Meter

If you have solar, then there’s the question of whether you need a gross meter or a net meter. A gross meter is programmed to export all the electricity you generate with your panels to the grid. A net meter enables you to use your solar energy in your house first, and then export the excess to the grid. It doesn’t matter what kind of meter you have. However, to take advantage of the Solar 16 Plus plan, which offers a high 16c per KwH feed-in tariff, you do need a net or smart meter.