What is Community Renewable 100?

It is an optional renewable extra you can choose to add to all Enova’s energy plans. It is energy ‘powered by the community”. 100% of a customer’s electricity purchased is matched with renewable electricity sourced from Enova customers with rooftop solar and small to medium solar farms. Read more

What is GreenPower?

GreenPower is a government accredited renewable energy program. Energy sourced from the sun, the wind, water and waste that is purchased by Enova Energy on your behalf. Read more

What if I am suffering financial difficulty or hardship?

If you find yourself having difficulty paying your electricity bill, then please contact us immediately. We want to keep you connected and there are a number of options available. For more information, access our hardship policy and other important information here.

Will energy prices increase in July 2017 ?

Yes. Most of the energy retailers will be increasing prices as of July 2017, primarily in response to rising wholesale prices, which they have been protecting consumers from for as long as possible. However, there are a number of issues around the pricing of energy, which we have written about in detail in a series of articles here on our website.

What is a ‘Controlled Load’ tariff?

‘Controlled Load 1’ and ‘Controlled Load 2’ are tariffs that apply to specific appliances that are permanently wired back to the meter such as hot water heaters or swimming pool pumps. Supply for a controlled load is only available at certain hours during the day, usually late at night. The difference between Controlled Load 1 and 2 is the hours for which supply is available and the price paid. This is determined by the network company.

For more detailed information see our Energy Price Fact Sheets.

What is Time of Use (TOU)?


Time of Use is a tariff where the electricity costs differ depending on the time of day it is used. There are three different price periods:

‘Peak’ period electricity costs the most. Peak rates apply during the morning sand evenings on week days days.

‘Off-peak’ electricity is the cheapest. Off-peak rates usually apply late at night through to early morning week days and all day Saturday and Sunday.

‘Shoulder’ period electricity applies between peak and off-peak periods, e.g. late morning to late afternoon.  At this point in time the shoulder rate is the same as the peak rate, but this may change from July 2017.

Customers with solar panels or those that have installed a smart meter can take advantage of ToU because the meters record consumption in different time periods.

For more detailed information see our Energy Price Fact Sheets.

What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 16c feed-in tariff. All information is detailed in your Enova Energy Plan.

How is a concession applied to my account?

If you are eligible for a concession, the amount of the concession will be deducted from your quarterly settlement bill.

If I am not paying by direct debit, how will I know when to pay?

Monthly payments are usually due around the same date every month (unless it is a weekend or public holiday, in which case it is due the next business day).

We’ll send you a reminder. Reminders will be sent about a week before the payment is due.

Please remember that payments must be made before the due date to receive your pay-on-time discount.

Why does my bill show a negative amount owing?

There could be a number of reasons for this, including your quarterly usage being less than the amount you have already paid, or surplus electricity generated by your solar panels, or you may have received a credit adjustment or rebate from us. The credit amount will be carried over to your next bill. If you have any questions, simply get in touch with one of our Enova Energy Consultants by telephone 02 5677 1200.