What is a feed-in tariff?

Feed-in tariffs (FITs) are payments made by an electricity supplier to a household or business that generates its own electricity through methods which don’t deplete natural resource like solar. Enova provides a generous 12c feed-in tariff. All information is detailed in your Enova Energy Plan.

How is a concession applied to my account?

If you are eligible for a concession, the amount of the concession will be deducted from your quarterly settlement bill.

FIT What’s happening with the Government Solar Bonus Scheme?

The Solar Bonus Scheme ended on 31 December 2016.  Enova is currently offering the best Feed-In Tariff in the market – 12c per kWh for the solar you generate. For more information about the scheme before its closure as well as meter options,  you can view our news post

If I am not paying by direct debit, how will I know when to pay?

Monthly instalment payments are usually due around the same date every month (unless it is a weekend or public holiday, in which case it is due the next business day).

We’ll send you a reminder. Reminders will be sent about a week before the payment is due.

Please remember that you must pay all instalments on time to receive your pay-on-time discount.

Why does my bill show a negative amount owing?

There could be a number of reasons for this, including your quarterly usage being less than the amount you have already paid, or surplus electricity generated by your solar panels, or you may have received a credit adjustment or rebate from us. The credit amount will be carried over to your next bill. If you have any questions, simply get in touch with one of our Enova Energy Consultants by telephone 02 5677 1200.

What energy plans do you have for business?

Enova Energy specialises in small business because we are one ourselves.  To begin with our offer for businesses has an attractive discount without a lock-in contract. You can view our business offers here.

What happens when my energy plan ends?

Each Enova Energy plan last for 12 months. As you’re coming to the end of your plan, one of our Energy Consultants will contact you. From time to time your needs may change and we also update the energy plans that are available. If for any reason we cannot get hold of you prior to your plan expiring, we will select a plan that is either the same, or as similar as possible, to your existing plan.

Am I ‘locked in’ to a contract?

No. You can terminate your energy supply at anytime with no exit fees. You can terminate at any time. But before you terminate, have a look at our full range of Energy Plans to see if there’s one that better suits your needs. We’d be more than happy to change you over.

If you have any feedback that you’d like to give us about your Enova experience, send it here. 

 

Can I change my energy plan?

Yes, you can change your Energy Plan. We recognise that life is unpredictable, people move around and circumstances may change. Just let us know when something occurs, so we can help you find the Enova Energy Plan that’s right for you, if we supply at your new address.

How does my energy plan work?

Your plan’s terms, conditions and benefits are valid for 12 months, but there are no ‘lock in’ clauses. You are free to change your plan at any time.