Enova Energy specialises in small business because we are one ourselves.  To begin with our offer for businesses has an attractive discount without a lock-in contract. You can view our business offers here.

Each Enova Energy plan last for 12 months. As you’re coming to the end of your plan, one of our Energy Consultants will contact you. From time to time your needs may change and we also update the energy plans that are available. If for any reason we cannot get hold of you prior to your plan expiring, we will select a plan that is either the same, or as similar as possible, to your existing plan.

No. You can terminate your energy supply at anytime with no exit fees. You can terminate at any time. But before you terminate, have a look at our full range of Energy Plans to see if there’s one that better suits your needs. We’d be more than happy to change you over.

If you have any feedback that you’d like to give us about your Enova experience, send it here. 

Yes, you can change your Energy Plan. We recognise that life is unpredictable, people move around and circumstances may change. Just let us know when something occurs, so we can help you find the Enova Energy Plan that’s right for you, if we supply at your new address.

Your plan’s terms, conditions and benefits are valid for 12 months, but there are no ‘lock in’ clauses. You are free to change your plan at any time.

There is a ten day cooling off period. But aside from that, we don’t lock customers into contracts. You can leave at any time.

Everyone’s circumstances are different, but there are many ways you can reduce your bill, it just helps to know where you can curb your consumption. Our Enova Energy coaches offer a free service to help you understand where you can make energy savings. Finding the right energy plan also helps!

We’re encouraging our customers to receive eBills because they’re better for the environment, but if you’re not able to receive your bill via email then we are happy to make alternative arrangements with you.

When you give us an email address to receive your eBill then make sure it’s a personal address that you’re likely to keep for some time. Remember, we’ll use this email to communicate with you, not just about your bill, but to notify you of special offers as well as any important changes to your plan or our service.  You can update your email address with us at any time.

Meters are read every three months by a company called Essential Energy. If for any reason, they cannot access your meter, your bill will be estimated. Essential Energy requires safe and easy access to your meter in order to get an actual meter reading. If this is not possible, they will provide us with an estimated reading based on information they have about historical consumption at the address. Rest assured, that any necessary adjustments will be made when an actual meter is read.

If you have a dog, a locked gate, a locked meter box or something that restricts access to the meter, these can affect Essential Energy’s safe access to conduct a reading. If this happens to you, just be aware of your next scheduled meter read date (three months from the date of the last one) and ensure appropriate access for Essential Energy staff around that date time.

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