Rebates and Concession Information

Please contact us on customercare@enovaenergy.com.au or call us on 02 5622 1700 if you need further advice on the following information.

Government Funded Energy Rebates in NSW

A number of government funded energy rebates are available to Enova customers in NSW. Take a look at the rebate types and eligibility criteria below to see if you are eligible for a rebate. If you require more information visit www.resourcesandenergy.com.au or contact one of our friendly staff who will be happy to assist you.

Low Income Household Rebate

Low Income Household Rebate is a rebate of $235 (exc GST) per year for eligible concession holders or $258.50 (exc GST) to eligible residents of on-supplied communities.

If you hold a DHS or DVA Pensioner Concession Card, DHS Health Care Card or DVA Gold Card then you may be eligible for this rebate. Simply contact us and we can arrange this rebate for you over the phone 02 5622 1700 or email on customercare@enovaenergy.com.au

The rebate will take effect on your account from the date you first apply to us. The rebate is calculated daily and will appear on your quarterly bill to offset the gross amount of the bill.

For detailed information and Frequently Asked Questions about this rebate visit www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/low-income-household-rebate

Life Support Rebate

Life Support Rebate assists in circumstances where a member of the household requires approved, energy intensive life support equipment to be used at home. This rebate will vary depending on the type of equipment in use and a complete list of approved equipment and common brand names is available at www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/life-support-rebates

To apply for this rebate you will need to submit a completed application form to Enova which is signed by your doctor confirming the equipment is needed at your home.

Visit www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/life-support-rebates

Mail the completed form to Enova Energy PO Box 435, Byron Bay, NSW 2481. If you have any questions please call us on 02 5622 1700

Medical Energy Rebate

Medical Energy Rebate assists in circumstances where a member of the household is not able to self-regulate their body temperature when exposed to extremes (hot or cold) of environmental temperatures. The rebate provides $235 (exc GST) per year to eligible customers or $258.50 (exc GST) to eligible residents of on-supplied communities.

To see the qualifying conditions and Frequently Asked Questions for this rebate vist: www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/medical-energy-rebate

To apply for this rebate you will need to submit a completed application form to Enova which is signed by your doctor confirming the equipment is needed at your home.

visit: www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/medical-energy-rebate

Mail the completed form to Enova Energy PO Box 435, Byron Bay, NSW 2481

Family Energy Rebate

Family Energy Rebate is available to customers who are eligible for the Federal Government’s Family Tax Benefit A or B. The rebate provides a credit on your account of $150 (exc GST) each year or if you are also receiving the Low Income Household Rebate the credit is capped at $15 (exc GST)

To find out more about eligibility and to apply online for this rebate visit www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/family-energy-rebate

Energy Accounts Payment Assistance (EAPA) scheme

If you are experiencing ongoing difficulty paying your bills or have recently had a change in circumstances that is affecting your ability to pay your bills you should contact us as soon as possible to discuss how we can help. There are many options we can help you look at to manage your current payments and your future energy usage to ensure that you stay connected.

In some cases customers experiencing financial hardship may be eligible for EAPA vouchers which can provide a credit towards an electricity bill.

The EAPA scheme is administered by Community Welfare Organisations (CWO) and these CWO will be able to conduct an EAPA assessment with you to determine your eligibility.

For more information please don’t hesitate to contact our staff to discuss your options and if required we can refer you to a CWO who can assist with the EAPA assessment.

Alternatively visit: www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/stay-connected-through-financial-crisis to see how the EAPA scheme works.

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