Paper bills and eBills

We’re encouraging our customers to receive eBills because they’re better for the environment, but if you’re not able to receive your bill via email then we are happy to make alternative arrangements with you.

When you give us an email address to receive your eBill then make sure it’s a personal address that you’re likely to keep for some time. Remember, we’ll use this email to communicate with you, not just about your bill, but to notify you of special offers as well as any important changes to your plan or our service.  You can update your email address with us at any time.