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Meter Information

Considering solar?  Important meter information: 

If you’re thinking about installing solar then you’ll need a smart meter. Power of Choice regulations mean that you can only get a smart meter through your electricity retailer. That’s us!

Smart meters measure electricity consumption in 30-minute intervals and can be read remotely, removing the need for a meter reader to visit your property to read your meter.

Once your smart meter is installed and solar PV system activated, any electricity produced by your solar PV system will first be used to meet the demands of your home, with any surplus exported to the grid. The amount paid for surplus electricity is known as a feed-in tariff and will appear as a separate line item on your Enova Energy bill. As part of our commitment to encouraging the uptake of renewable energy, we strive to lead the market in terms of feed-in tariffs.

The cost for a smart meter is 25c per day, with no up-front cost for the smart meter or the smart meter installation.

As of 1st of February 2019 there are new time frames for meters to be installed, unless we agree to another date:

  • 15 business days for customer requested meter exchanges such as for getting some new functionality such as solar net metering, controlled load, remote reads etc.
  • 6 business days for customer requested new meter installations such as for a new connection, at a new home or building site with a new meter box.
  • 15 business days for network requested meter exchanges such as for getting a faulty meter replaced.

 

Any questions? Call us on 02 5622 1700.

 

New National Metering Rules

New national metering reforms came into effect in December 2017. These reforms are part of the Australia wide ‘Power of Choice’ initiative that is designed to give all consumers more options and control of the way in which they use and manage their electricity expenditure.

As an Enova customer, these new reforms mean two important things for you.

1. Enova is your meter manager

As of December 1 2017, changes have been implemented in relation to who manages services relating to your meter. Previously, managing meters (installation, maintenance and reading) has been the role of energy distributors. However, under the new changes, as your energy provider, Enova takes over this role for all digital (smart) and new meters that are installed after this date.

If you have questions or problems with regard to your meter, you need to contact us.

2. Smart Meter installation is no longer voluntary

Having a smart meter has been voluntary up to December 1, 2017.  Since this date, all new meters installed must be smart meters, and any meters that are old, broken and need replacing, will be replaced with smart meters.

You can keep your existing meter, but be aware that if, for any reason, it needs to be replaced, it will be upgraded to a (digital) smart meter.

 

For more information, read the following Frequently Asked Questions.

 

 

Meter FAQ’s

What is Power of Choice?
Power of Choice is a package of reforms to the National Electricity Market (NEM) designed to give consumers more options and control of the way in which they use and manage their electricity expenditure. The reforms come into effect on December 1, 2017. You can read more about Power of Choice here.

 

What are the changes to regulations around digital meters? 

Up until now, having a smart meter has been voluntary. But as of December 1, 2017, all new meters installed must be smart meters, and any meters that are old, broken and need replacing, will be replaced with smart meters.

 

Are there any health issues associated with digital meters? 
Smart meters use short bursts of radio waves of low level radiofrequency (RF) electromagnetic energy (EME). Health authorities, ARPANSA and the World Health Organization (WHO), have examined the scientific evidence and current research indicates that there are no established health effects from the low exposure to the RF EME from smart meters.

I live in an area with limited telecommunications coverage. Can I still have a digital meter?
A technician can test the signal and if it is too weak to deliver remote services (such as meter readings) then alternative arrangements may need to be put in place. We’ll discuss these alternative arrangements with you if they’re necessary. Contact us, on (02) 5622 1700 if you have questions about this.

 

Do I have a right to opt out of meter upgrades?
The answer is no. You can keep your existing meter for as long as it is working properly. But new regulations on December 1 2017, mean that if for any reason your old meter needs to be replaced, it will be replaced with a digital one.

 

Who has access to the information transmitted from digital meters?
By law, meter data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it. Your personal information is handled by us in accordance with our privacy policy.

 

28 February, 2017

Analog, gross and digital meters - what's the difference?

Analog meters are the original meters used by electricity companies to measured electricity usage. These meters are being replaced by more modern electronic meters which have a digital display.
29 October, 2016

Understanding gross meters and net meters

A gross meter sends all of the electricity your solar panels produce to the grid. In return for this electricity that you generate, you receive a a feed-in tariff. Net metering allows the electricity generated by your solar system to supply your household first.

Solar FIT 16c

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